AccentureTechnologyVision2016PeopleFirst:ThePrimacyofPeopleinaDigitalAge2TechnologyVision2016ContentsForewordIntroductionExecutiveSummaryTrend1:IntelligentAutomationTrend2:LiquidWorkforceTrend3:PlatformEconomyTrend4:PredictableDisruptionTrend5:DigitalTrustConclusionResearchMethodologyReferencesContacts030406162636485766676971Yourdigitalforecast...Contents#techvision20163TechnologyVision2016ForewordWearepleasedtopresenttheAccentureTechnologyVision2016,ourannualviewofthetechnologytrendsthatwillhaveaprofoundimpactonenterprisesforthenextthreetofiveyears.Weareinthemidstofamajortechnologyrevolution—specificallyadigitalrevolution—withdigitalnowdominatingeverysectoroftheeconomy.Andweareseeinganimportantnewshiftasthetechnologyrevolutionbeginstoputpeoplefirst.Toputitsimply,asbusinessesbecomedigital,theirpeopleandculturesmustbecomedigital,too.ThecriticalmessagefromourAccentureTechnologyVision2016iscounterintuitive.Whiletechnologyisthedriver,it’sthepeople,notjusttechnology,thatwilltransformorganizationsforthefuture.Indeed,digitalcultureandtalentisacleardifferentiatorinahighlycompetitivebusinessenvironmentandanincreasinglydigitalworld.ThethemeofourAccentureTechnologyVision2016,“PeopleFirst:ThePrimacyofPeopleinaDigitalAge,”looksatthecompetitiveadvantagethatawaitscompaniesthatmovebeyonddigitalcultureshocktocreateathrivingdigitalculture.Andwelookattheearlyadopterswhoareleadingtheway.TheAccentureTechnologyVision2016isamust-readforleadersoforganizationsacrossindustriesandaroundtheworld.Wehopeitprovidesrelevantideastohelpyouinyourjourneytobecomeadigitalbusinessandguidesyouasyoutransformyourbusiness—andyourpeople—fordigitalsuccess.Highperformersofthefuturewon’tmerelyconsumemoretechnology.Theywillenabletheirpeopletoaccomplishmorewithtechnology.Theywillcreatenewcorporateculturesthatusetechnologytoenablepeopletoconstantlyadaptandlearn,createnewsolutions,drivechangeanddisruptthestatusquo.PierreNanterme,ChairmanandCEOPaulDaugherty,ChiefTechnologyOfficer4TechnologyVision2016IntroductionPeopleFirst:ThePrimacyofPeopleinaDigitalAgeWinnersinthedigitalagedomuchmorethantickoffachecklistoftechnologycapabilities.Theyknowtheirsuccesshingesonpeople.Theabilitytounderstandchangingcustomerneedsandbehaviorsis,ofcourse,vital.Buttherealdecidingfactorintheeraofintelligencewillbeacompany’sabilitytoevolveitscorporateculturetonotonlytakeadvantageofemergingtechnologies,butalso,critically,embracethenewbusinessstrategiesthatthosetechnologiesdriveSucceedingintoday’sdigitalworldisachallengethatcan’tbesolvedsimplybyconsumingmoreandmoretechnology,or,assomefear,replacinghumanswithtechnology.Enterprisesmustfocusonenablingpeople—consumers,workersandecosystempartners—toaccomplishmorewithtechnology.Theywillhavetocreateanewcorporateculturethatlooksattechnologyasthewaytoenablepeopletoconstantlyadaptandlearn,continuallycreatenewsolutions,driverelentlesschange,anddisruptthestatusquo.Inanagewherethefocusislockedontechnology,thetrueleaderswill,infact,placepeoplefirst.IntroductionTechnologyVision2016